If you have a query please contact us on Tel: 9882 7673

The price of a service is $199 with an initial $50 deposit. A major service is $249 with an initial $50 deposit, this may be a price charged on a machine that has not been serviced in a long time and requires more time spent on it than normal.

Generally a service fixes most machines but if your machine needs one or more parts and they are available, we will replace the faulty parts and add the price of the parts up to a maximum of $50.

If your machine is really sick and requires parts and service that will cost above $50, we will quote a price and request you inform us as to whether we go ahead or not with the repair. We also tell you whether we consider it worth repairing; the $50 deposit then becomes the quote price if you do not wish to go ahead.

Most repairs, which entail a high degree of machine disassembly, attract a major service fee of $249, which is a feature of the quote.

Most over size and machine & embroidery combinations also attract a major service.

Servicing of machines takes about one to two weeks with some done by our in-house technician and the majority taken and returned each week by our second highly trained and experienced technician. A quoted machine generally adds another week.

Some parts for older machines and some not so old are difficult to obtain which can stretch out the time of repair. Some new parts can also take time if the respective sewing machine companies temporarily run out of stock.

You can help us to help you by remembering to bring in your foot control and bobbin case when dropping off your machine.

Your sewing machine is a wonderfully useful machine when working properly and very frustrating when not. Why not check a few things before you bring it in for a service.

1. Change the needle ensuring it is fully up and the flat side is to the back.Remove and replace the bobbin ensuring the direction of rotation is correct, generally clockwise and the thread is positioned in the tension leaf spring.

2. Remove the top thread, ensure that your tension dial is on its correct setting, ensure the presser foot is up (this opens up your tension discs which allows the thread to be pulled deeply into them) and turn your balance wheel until the take-up lever is in the top position. Now re-thread keeping your thread taut as you follow its path. When pulling into the take-up lever always pull the thread slightly upwards and towards you as pulling downwards on some models of machines can allow the thread to slip down the rear of the take-up lever.

3. As a check you can ensure you have top tension by pulling on the thread prior to threading the needle with the presser foot up and then with the presser foot down. Providing you have threaded correctly, if the tension does not increase substantially, you may have a problem with your tension discs (thread or lint obstructing their closing).

4. Never pull your fabric from beneath the presser foot unless your take up lever is in the top most position. This ensures that the top thread is no longer linked round the hook of the shuttle below the bobbin case.

Never yank your fabric when jammed, as it will lift your bobbin case in a top-loading machine, causing the bobbin case to rotate when you next sew, with drastic consequences. Usually the needle penetrates the bobbin case, damaging it and the machine is knocked out of timing.If all else fails, bring it in.